150 will also be paid to residents living in emergency accommodation whose heating charges are included in their rent and were ineligible for a payment from the core scheme because they werent liable to pay council tax these payments will be made by the end of November 2022 and will be credited to the residents rent accounts. or post a comment below. Show Well send you a link to a feedback form. The council will never call residents to ask for bank details for the rebate. Show We hope that the Green and Lib Dem councillor will join us as if they do we will have enough votes to defeat the mayors excessive council tax hike.. Despite repeated attempts to deliver your message, the recipients email system refused to accept a connection from your email system. He told LGC: Croydons Labour councillors will be voting against the proposed council tax increase. Visit the government's website for more information about support for energy bills and the cost of living. These should only be provided via the online form on the councils website., Tangled website: it was impossible to report missed bin collections on the council website earlier this week. We are committed to making our website accessible to all visitors. You can choose whether you want to have the rebate paid into your bank account, receive a Post Office voucher to exchange for cash, or use the rebate to reduce your council tax bill. Under current rules, town halls can only . Call us Lines are open Monday to Friday 9am to 4pm. We are committed to making our website . Even those residents who try to use the councils cost-cutting online services and its clunky and regularly tangled website are being thwarted this week. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Croydon CR0 1EA If your account is in credit as a result of overpaying your Council Tax in the previous year, you can apply for a refund. Further details will be made available online or through Croydons council tax contact centre 020 8726 7000. Pensioners on Council Tax support residing in property bands E to H will not receive a payment from this scheme. Are Croydon Council just a bunch of imbeciles or crooks or is their an ulterior motive to get out of paying residents what is rightfully theirs & entitled to? The service will be back online shortly, please try refreshing the page in 15 minutes. Enter your email address to subscribe to this blog and receive notifications of new posts by email. The councils online form should take around 10 minutes to complete. We've matched the postcode to London Borough of Croydon. Visit the government's website for more information about support for energy bills and the cost of living. Please take part in our quick survey (it wont take you 10min, like the councils form!) Telephone: 020 8726 7000. You said, we did Thank you to everyone. Cllr Claire Bonham (Lib Dems) also confirmed that she wouldnt support the increase and called on the government to step in and review Croydons debt. Claims for the rebate can only be processed until September 30. For queries . Send us a message; Other ways to contact us . Calls will befrom 0203 3230 201 and texts will be from from LBCroydon. Again, the council offers no alternative, off-line method of claiming the government cash, which the council is obliged to distribute (rather than hang on to and hopes no one notices). Croydons opposition leader Stewart King (Lab) confirmed that the Labour group would not vote in favour of the increase at the budget meeting on 1 March. Croydon has approved plans for a new, boosted council tax support scheme which will provide extra help to residents in need. Dont include personal or financial information like your National Insurance number or credit card details. Are IT illiterate At Croydon Council, it took them two whole months before they issued a statement on their website (goodness knows how residents who dont have access to the interweb are supposed to get this information). The promise was readily broken, as in some cases it took council officials as much as six months to process the payments, causing financial hardship to many and seeing some traders go out of business altogether. You can get information on their website. Given the duality of approaches, the council is also having to issue a warning to residents to beware of scammers. London Borough of Culture 2023. Posted on February 20, 2023 by insidecroydon. I just received an e-mail from these incompetent fools otherwise known as Croydon Council below. The magic wand that an elected Mayor was supposed to wave and put right all that is wrong with Croydon might take a little longer to cast its spell, judging by the on-going struggles of the cash-strapped councils officials to do their jobs whether running the contact centre, getting peoples rubbish collected or even handing out free money. Register for paperless billing, pay your Council Tax bill, tell us you're moving home, let us know about a change in your circumstances, find out if you're eligible for a discount or reduction, appeals, refunds and Council Tax bands. 4) Select who needs to know you're moving home (Croydon Council, HMRC, DWP, Water, Electoral Roll etc) Fastest way to get help is online. No surprise its them idiots Capita running the show. If the council does not have any contact information for you such as an email or mobile number, they will have to write you a letter. : the councils website today. Simples (sorry Meerkats) ya place on every direct debit account rebate credit 150 in any particular month programming the system to take 150 less from each account. Some banks and building societiesmay not accept Direct Debit instructions. As with the covid business grants, theres a strong suspicion that the cash-strapped council might be hanging on to the government cash for as long as it can. Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified. It means the typical household will pay just over 434 to the Greater London Authority, mainly for transport, policing and the fire brigade, as well as the running of City Hall. find out if you're entitled to Income Support, Pension Credit or Tax Credits. If your energy rebate was credited directly to your council tax account, your discretionary payment will also be paid in this way. Having failed to receive the service that they have paid for, one resident decided to dock the money from their Council Tax payments. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. The application is in two parts. With increasing numbers of residents choosing to access services and conduct business with the council online, a change of opening hours for the Bernard Weatherill House customer contact centre is being introduced. Opposition councillors at Croydon LBC are confident they can block the leadership's first set of budget proposals, which are expect to include plans to raise council tax by 15%. There will be no change to opening hours at the councils corporate reception, nor at the New Addington and Jeanette Wallace House satellite offices. Pay your Council Tax - GOV.UK Home Housing and local services Council Tax Pay your Council Tax We've matched the postcode to London Borough of Croydon . giving feedback Show Are Marie Antionette and forgot to pay the baker To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Police drugs raid closes High Street and roads in town centre, Croydon slow to act over 150 Council Tax energy rebates, This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the government, Details of how this works can be read by clicking here, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, Grey man's appointment places Gray with Croydon clique, 'You never mentioned 15% tax hike when seeking election'. We use some essential cookies to make this website work. 3. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. We are committed to making our website accessible to all visitors. Please note that these messages may come from both the council and our form provider GrantApproval. We are experiencing high volumes of customer contact. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. Find out about the changes to Council Tax support, Apply for a refund if you overpaid Council Tax, Births, deaths, marriages and citizenship. Croydon residents are reminded to be aware of council tax rebate scams. You can contact the Valuation Office Agency (VOA) using the Contact VOA tool if you have any enquiries about your Council Tax band or business rates valuation. 08 February 2023. This may take two months for those that pay less than 150 but the credit will show as that months entry. If you are exempt from paying full Council Tax due to your property or status or because you get full benefit, then you can still get the rebate. I have seen the messages direct debit payers have got by email from their councils and it is a notification saying they will receive the money within the next five working days. You should never give out your bank details by phone or by text. Please i need help. You can change your cookie settings at any time. You misappropriated the funds for something else by accident This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the government. If you are eligible for the rebate, you do not need to wait for the council to contact you before registering with grantapproval.uk. You'll usually have the. How to claim your 150 Council Tax rebate to help with rising energy costs. Following Monday's council tax announcement Mr Perry said: "Given the scale of financial collapse Croydon has experienced, getting back on track will require incredibly difficult decisions. How to register for my online account You can register at www.croydon.gov.uk/myaccount . 020 8726 7000 (option 2) Payment line - 0345 300 0614 (option 3) Council Tax team, Croydon Council. Under current laws a council may only raise council tax by a maximum of 5% a year without a referendum. Sometimes we may call or text you. Hide, Send feedback directly to the content team using our website feedback form. Hide, Send feedback directly to the content team using our website feedback form. your reference number, this starts with 09/ your Council Tax account reference number, this is the 8 digit number shown on your Council Tax bill under account reference; You will then need to quote the council's sort code and bank account number with your payment. United Kingdom, NEW Help improve this site by The council reckons even its online form should take around 10 minutes to complete. Hide, Send feedback directly to the content team using our website feedback form. Find out who is responsible for paying Council Tax, if you're exempt from paying, the different ways you can pay your Council Tax bill and what happens if you do not pay. Where to find. We are committed to making our website accessible to all visitors. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. This appears to contradict Croydon Council's claim, "The majority of payments have now been completed.". Contact us. This is because will have already had a 150 payment through the Household Support Fund. In February, the government announced that households in England in Council Tax Bands A to D would get a 150 lump sum to help with the rising cost of energy bills. but alas it refused to accept my password when setting it up EVEN though I followed the instructions on what the password should contain. Try contact-the-council@croydon.gov.uk email address. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Manage your Council Tax online You can check your balance, instalments, payments and view bills online 24 hours a day. We are committed to making our website accessible to all visitors. Check with your provider first before proceeding. Email: croyctax@croydon.gov.uk. 150 will be paid to residents living in a property with a Council Tax band of E to H and who also receive Council Tax Support. Digital self-sufficiency allows all staff to contribute to a local authoritys shared, EMAP Publishing Limited Company number 7880758 (England & Wales) Registered address: 10th Floor, Southern House, Wellesley Grove, Croydon, CR0 1XG, We use cookies to personalize and improve your experience on our site. 10 All the above. Croydon is divided into 28 wards, electing 70 councillors. | We provide a large number of services for local people, businesses . Paying your Council Tax Find out who is responsible for paying Council. The council can take action to. Find out about your responsibilities relating to council tax as a landlord. NEW Help improve this site by Payments of this emergency energy rebate were due to be made through households Council Tax accounts from April. Follow BBC London on Facebook, Twitter and Instagram. The scheme was introduced very quickly, leaving councils little time to prepare. 1. You can get information on their. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! Where this is the case and an Energy Rebate payment has been made, an automatic top up of 50 will be paid to the account the first rebate payment was made or applied to the council tax account. Prime Minister Rishi Sunak's Government must now respond to the petition raised by Inside Croydon that opposes the imposition of a 15per cent Council Tax increase without first holding a cross-borough referendum on the matter. If you are emailing us with your change of date then include your name, account number and preferred date. Of course nobody is asking what happens if you pay extra for energy via a PAYG meter and youre so poor you dont pay council tax, so you dont qualify for the energy rebate. We will continue to take Debit Debits until you tell us otherwise. Croydon Council's bank account Sort code: 57-10-70 Bank account number: 01000624 Based in Croydon and edited by Steven Downes. If you wish to simply change the date of your Direct Debit, contact us. check their council tax and housing benefit accounts; report fly-tipping, dog fouling, graffiti and other environmental issues; and. Call us. Vehicle Registration Number: * Please enter without space (eg. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. Proud to be Croydon - diverse and ambitious. If you received an energy rebate direct to your bank account, you will get your discretionary payment paid to the same bank account. Contact us Get in touch with us online, by phone or in person. It will take only 2 minutes to fill in. The second part allows you to make a claim. We recognise that those on the lowest income may need more support than the 150 being made available from the Energy Rebate scheme. In February, the government announced that households in England in Council Tax Bands A to D would get a 150 lump sum to help with the rising cost of energy bills. giving feedback Based in Croydon and edited by Steven Downes. In the event of an emergency, the 020 8604 7124 hotline remains available. 0.1 England and Wales. pic.twitter.com/5PFiLmGWCv. Council Tax team, Croydon Council What's the least amount of exercise we can get away with? Thurrock and Slough councils have also declared bankruptcy, and Thurrock council has asked the government for a 636m bailout alongside the tax hike. The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts. C. roydon residents have launched a petition against the borough's plans to raise council tax by a record 15 per cent from August. 8. Find out about Council Tax, how much it is, and how the money is spent. Hundreds of people descended on . From: Valuation. Executive Mayor Jason Perry has so far done nothing to extend the opening hours of the councils contact centre phone lines. Croydon Council | 11,570 followers on LinkedIn. Have a Cash flow crisis A. bankrupt London borough failed to sign off its budget on Wednesday night after a mass demonstration against plans to hike council tax by a record 15 per cent. Rebates not claimed by 31 August will have the rebate applied to their Council Tax accounts. The first is a calculator which can give you an idea of what you may be entitled to. Weve phoned them up and they keep saying that there should have been a facility to give the bank details on the application form, there wasnt. Show Plans to increase council tax in Croydon by 15% have been approved by the government. If the council cannot get in touch with any residents as the deadline draws closer, they will add the money to the residents Council Tax accounts so it is not lost. The government need to step in, end the unfair funding of outer London and review Croydon's debt so that we can work with them to create a financially sustainable future.. 2) Enter your new and previous postcode. Conservative mayor Jason Perry blamed the hike on "financial failures of the previous administration". Croyctax@croydon.gov.uk. Do not close this page if you would like to continue. Residents should: One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. Croydon Council sought permission to impose the rise without a referendum after declaring itself bankrupt for the second time in three years in November. If you currently pay your council tax by Direct Debit, you do not need to tell us each year. For example, choose the 1st, 5th, 15th or 25th of the month for payment. The local government finance settlement for 2023-24 was published last week, and it confirmed that Croydon had been successful in its request to raise council tax above the 5% referendum limit. If youre paying bills via direct debit youre not that poor. He added: If we defeat the mayors budget on first presentation, we will call on Conservative councillors to reject it at second presentation.. Those who are not able to contact the council on its website are being offered the Council Tax contact centre phone number 020 8726 7000 but this is only staffed for seven hours each weekday, and not at all at weekends or at bank holidays. Extra help for residents through new council tax support scheme.