With that said, I love to learn about new resources. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. Talk to the interviewer about your ability to control pressure in the workplace. Job Location: Dubai, United Arab Emirates. You should also mention any health and safety related training you have taken. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. Learning how to respond when given a performance review or negative feedback is essential. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. I see that you have operations management positions open. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I was also processed for final interview. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. We do not claim our questions will be asked in any interview you may have. It didn't take much time before our manager noticed this particular individual was slacking. "Continued education is vital to me because it allows me to remain current and competitive in this industry. Ask me what a JSON or API is and I will tell you exactly what it is. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. para informarnos de que tienes problemas. dnata Airport Operations We do this by creating interview questions that we think you might be asked. pour nous faire part du problme. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. ", "Yes, I have been asked to lie on the job before. I have been in the industry 7+ years. "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. I feel that this particular position would take my career exactly where it should be. los inconvenientes que esto te pueda causar. message, contactez-nous l'adresse There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. I interviewed at Dnata (Sydney). I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. First you will have an assessment test which is basically you need tackle the time limit. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. Briefly share with the interviewer how you stay up to date on current events related to Dnata. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. My experience was great during the interview session. This question is not an opportunity to complain about your previous job or company! You have a few leadership opportunities posted online. "I understand that your work environment is very collaborative. "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I interviewed at Dnata (Manchester, England) in Oct 2022. It's great to see their excitement for what's to come, and their passion for the industry. Here are some sample questions: - When would you like to have this position filled? "The bulk of my industry related education has been on the job training. Dubai "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. Philippines, {%selectedMarker.primaryContact%} One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. "I feel that it is a vital approach to create alternative scenarios in all situations. Other online job site8 %. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. If you continue to see this The interview process at DNATA is long and strenuous as there are many preliminary rounds. We have many competitors in this industry. My dream would be to earn a leadership role with Dnata down the road.". I interviewed at Dnata (Manchester, England) in Oct 2022. ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. Every week there are new volunteers and new individuals with a range of needs. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. I couldnt complete the last two. Be prepared with specific examples from a recent news story or client reviews. Cambata Aviation Pvt Ltd. 2015 - 20169 . I do this to ensure that the more complicated parts of my projects are taken care of right away. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . ", "I am looking for a long-term career opportunity within the transportation industry. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. My example of performance improvement was what they needed to make some changes. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. Upvote 14. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I worked very hard! 2 + years experience in a Customer Service role. I appreciate diversity in the workplace! ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". You have likely gained many valuable skills in your career. I submitted my application through email. First, we get everyone off to a common start. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. Dates shown above are approximate. Interviewed through hireview app. "I have used a variety of team-based messaging applications. per informarci del problema. Simple and easy to understand the process. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. What is the interview process like at Dnata? Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) Any current certificates and tickets are helpful to bring with you to the interview. "For the past four years I have been working with ABC, in the private sector. Excellent time management skills combined with a superior knowledge of the customer service industry . What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. Other21 %. Privacy Policy This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Recruiter contacted me11 %. Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Free interview details posted anonymously by Dnata interview candidates. "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. We should prepare about our self very well. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. Wir entschuldigen uns fr die Umstnde. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. I applied through college or university. "I prefer working in a more predictable environment because I can be more effective in my tasks. Dubai The recruitment coordinator immediately called for an initial interview after passing the paper screening. They agreed and implemented my suggestion. I was asked what does JSON stand for and got the first two letters (what is this school)? "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. Anonymous Interview Candidate in Dubai . Getting passengers through check points and to terminals quickly and safely. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. Languages:{%selectedMarker.languages%} It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . We will get enough time to answer the question and no need to be hurry. Amongst other general interview questions, I was tested on what do acronyms stand for. Wenn Help the interviewer to determine which personality type you are by answering this question clearly. Answer dates might appear two to three weeks before they were published. Our date tracking prior to 2019 was not accurately kept. Take a few minutes to bring your resume to life for the interviewer. In addition to all of this, I see that Dnata puts an important focus on carbon footprint. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Aydanos a proteger Glassdoor verificando que eres una persona real. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Sheikh Zayed Road From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. . I would have participated more in external company events. 1.Technical 2 technical 3 managerial 3 round of interview. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! Dubai Things have gone very well for me so far, and I am thankful for that. Would you mind sharing with me your favorite source for transportation-related news?". No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. We do not have advertisements on our pages but we do try to make money through paid-memberships. My experience was great during the interview session. ", "I fully understand why a complete background check is required in this field of work. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. A waste of my time! It was tedious work, but I knew the result would be worth the time and effort.". Interviewer asked me about 7-8 questions and I got the offer next week after the interview. First you will have an assessment test which is basically you need tackle the time limit. I have three years' experience in public transport and four years' experience in private transportation. United Arab Emirates, Tel:+971 4 3166666 This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. "I am happy to comply with any background check required. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. This allows us to improve and customize your browsing experience. - What is your favorite part about working here? The higher priority tasks, I complete first. enviando un correo electrnico a To find out more about the cookies we use, see our Privacy Policy. - Is this a replacement search or a newly created role? Just yesterday I headed up the installation of a new software module. Maybe they were unmotivated or preoccupied with their personal life. Read our Terms of Use for more information. The you ill have a hirevue interview. "Workplace health and safety are critical topics to me. All of this makes you stand out from your competitors.". "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. The two sectors bring their challenges, so it is difficult to choose a preference. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. I submitted my application through email. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. It's important to be able to professionally give and receive feedback.". Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps {%selectedMarker.streetAddress%} - Is there any reason why you would not hire me? Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I was asked did I google it? Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. para nos informar sobre o problema. Fax:{%selectedMarker.faxNumber%} Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. Ethical dilemmas in the workplace will come up from time to time. The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days).

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