She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. The 2nd associate told the first one to leave and she took over. Computer Template. The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. Option 2: Consider Mediation I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. I have been waiting 10 minutes and she just walked in. But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! Dont worry. I refuse to get into trouble by not following procedures. I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. When making a return where your original form of payment was a debit card, your return will be added back to your back account via your debit card. If the product becomes faulty after wearing it then that is your loss. I found the sizes i needed in a different pattern unfortunately. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. I have made plenty of returns with no issues. Refund Policy The system will attempt to authorize credit cards against the total of the purchase to ensure that the card has adequate funds to cover the amount of the purchase. Why? No, I think youll have to settle for store credit. a new policy? Don't shop at Ross if you don't like it! Shorts weren't worn. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. I want to return it, but I do not have the receipt. Yet, all tags on items and they had no damage. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. The company gives the Walter treatment "Get Your Sh*t and Get Out!" article at here. What is the Ross Return Policy? This is bs. And it's in a more lively area too. I'm the shopper who hates to try clothes on in a store. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" This past visit I encountered a rude and non professional employee. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. So bad quality!!!!! Thank you Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. UCO BANK-Debit Card Policy Page 1 of 6 DEBIT CARD POLICY 1. They are not wanting to see a boycott on their stores. You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. Note: If you are a diplomat or other government representative with valid diplomatic identification and passport, be prepared to leave a copy of your exemption document, government exemption card with the store. What is going on. I do a lot of shopping at Rossor at least I used to. However, I have never had a problem with returning merchandise at all. Our guide will cover everything about the Ross return policy. The credit amount is to the asset, product or service provided in return for the note. I'm just finished cancer treatment I came here to see how long my refund will take to appear on my credit card. Layton - you've lost my business. If you paid with cash or another payment method, a chargeback isn't an option. I tired on the costume and it didn't fit. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Much better deals there. I'm very sorry,so ashamed. I don't see what the difference is and what having an ID will prove. The back of the receipt doesn't disclose this return process either, neither does their website. It was in new, mint, as-sold-as condition with the receipt. Happy holidays, I hope this was helpful in answering some questions. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! Your email address will not be published. I'll take my business somewhere I feel welcome and appreciated as a customer thanks. If they refused because it! I never put them on. Yes the ID is needed for purchases made within 24 hours. Ross uses a 3rd party refund verification system and tracks your returns by using your ID. I went in to the store right after work and selected two Bamboo Pillows. Now, I have never seen a pair of women's short that cheap. store without the unnecessary long wait time and have a store that cares about customer service! People will pay more for an item if there is better customer service. I just wanted to exchange for a smaller size. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. Refunds to a Target RedCard typically take up to 2 days after we've approved the refund. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. He never left the store with it. Again, the return wasn't denied. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Please keep this in mind next time your purchase with your debit or credit card. I was appalled!!! I tried to overlook the attitude she had from the start. I went to return it 2 days later, and they would not allow me. TrippingGoat 2 yr. ago Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? Suck it up and stop complaining. Ross is a great discount store, be a smart buyer! I said what about me? When I went to exchange it was 31 days from purchase date. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! I also had many gifts that were not my size or had too much of. Butit had to still have original tags on it and show no wear and be resell-able. If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. They said I was over by 5 days and did not want to refund. I brought the shirts back with all of the tags and the original receipt. Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. We no longer can do exchanges on name brand items. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. So now my husband has this shirt that we have to fork more money out to get fixed. I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. they are quarantining the returns for 72 hours before returning back to the sales floor. The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis. Be prepared to show a valid photo ID when making a no-receipt return. I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. However, mobile phones you purchase in-store or online are eligible for a refund or exchange within 14 days. I was a loyal consumer at Ross atleast once, probably twice a week, until now. Kudos to the staff in Farmington. If not, we will need to see a replica of that item from within our store. I'm very upset and would like an answer. Refunds. Today, I thought, if nothing elsethey could at least grant me a store credit. To make a return, simply take the item back to any local store to get your money back instantly or swap it for something else. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. Fine Jewelry, Swimwear and Lingerie Return Policy. Hours vary by store location and time of year. If you try to return it without the receipt, the product will no longer be in our system because the product is too old. Why can they not do the same thing as Burlington? The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use.

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